Policy Reference
| Category | The category where this procedure should reside |
| Approval Date | |
| Approved By | ITS Manager who approved Procedure-Name & Title |
| Scope | The people and activities covered by this policy |
| Confidential | Yes or No (Yes=ITS Access only) |
Procedure Summary
Purpose of the Procedure.. Be formal, but human...explain distinctly what this needed for.
Policy Reference
- List (and link via internal Wiki link tool) to the policy(s) drving this procedure. Normally, a procedure will only be related to one policy. if not, consider consolidating the Policies OR splitting the procedures. This backup procedure relates to the Backup Policy
Scope
- Who and what does this apply to? List the systems, networks, applications and personnel.
- Use a RACI (Responsible, Accountable, Consulted, Informed) Chart. Add rows and columns as needed...the wiki editor makes this fairly simple. An EXAMPLE is below...make your version to reflect the assignment of roles specific to this procedure
|
R=Responsible, A=Accountable C=Consulted, I=Informed |
ITS Help Desk |
ITS Admin |
Apps Admin |
ITS Ops Mgr |
Mgr IT Proj |
CTO | User |
User Mgr/ Director |
| Submit Request | R | |||||||
| Approve Request | I | R | ||||||
| Document xxxx | R | C | C | |||||
| Apply and verify configuration | R | C | C | I | I | |||
| Audit | R |
- What information does the person(s) carrying out this procedure need to know? Ensure specific training needs are listed.
| Knowledge, Tools or Training Required |
ITS Help Desk |
ITS Sys Admin |
Apps Admin |
ITS Ops Mgr |
Mgr IT Proj |
CTO | User |
User Mgr/ Director |
| Use of ITS backup system | X | |||||||
| Change control training | X | X | ||||||
| Knowledge of application of server security | X | |||||||
| HTML and use of FCK Editor | ||||||||
Triggers
- List the events that initiate this procedure or drive when it should be followed.
Procedure
- Define the procedure here. Use nesting (via indent) within the numbered list to group steps/tasks as appropriate.
Additional Information/Notes
- For anything else you want to communicate that doesn't fit above.
Compliance
- Normally covered in the Policy, but in some cases - specific regulations might be listed here to the extend that the regulation defines a specific "how" you must do something.